Training T&C

General Course T&C

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. 

You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances. 

Unless otherwise agreed by Embellished nail academy, Students must be at least 18 years old (or have the consent and support of a parent, family member, or household member whom is over 18) and an New Zealand resident in order to be eligible to Enrol in a Course.  Embellished nail academy shall be entitled to reject any application for Enrolment that does not meet such requirements. Special consideration may be given upon request, acceptance of which will be at the complete discretion of Embellished nail academy

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at $90 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

Confirmation of Bookings

Once you have booked a training course you will receive an email within 24/48 working hours to confirm the booking.

The Student shall be accepted into a Course, and a Contract shall be formed between embellished nail academy and the Student, upon embellished nail academy notifying the Student that the Student’s application for Enrolment in the Course has been accepted by embellished nail academy.

If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment.  

Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available. 

Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.

The Student may withdraw from any Enrolment by notification in writing by email within 3 days of completion of Enrolment, in which case Embellished nail academy shall refund to the Student the Course Fee minus booking fee paid by the Student as at the date of such withdrawal.

A non refundable and non transferable booking fee is required at time of booking to confirm your place, this will vary depending on the type of course booked. This part of the fee is non-refundable and non-transferable.This means that once the booking fee is paid for a course you will not be entitled to a refund or be able to transfer it to another course.

If Embellished Nail Academy consents to the cancellation of a Contract or Enrolment, then unless otherwise agreed in writing, the Student indemnifies embellished nail academy against all loss, damage and costs or expenses of any kind suffered or that may be suffered by the Student arising directly or indirectly from the cancellation of a Contract.



Payment is required in full at the time of booking. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom based training must be taken within 6 months of the date of booking and online courses must be completed within a maximum of 12 months from date of booking.

Embellished Nail Academy may recommend to the Student a range of third party finance providers to provide financing options to assist the Student with paying the Course Fee.  Any arrangement or agreement concerning the financing of Course Fees is strictly between the Student and such third party finance provider and does not impact on, negative or reduce the Student’s obligation to pay the Course Fees strictly in accordance with these Conditions.  Embellished Nail Academy does not and shall not retain or hold any information concerning any arrangements or agreements entered into between the Student and any third party finance provider.

Such methods of payments may incur financing fees.



All course fees are strictly non-refundable and non-transferable.

Embellished Nail Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered.  

Classroom course bookings postponed previously by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within 6 months from the date of the original course date. 

It is the student’s responsibility to get in touch to reschedule any such postponed training. 

The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses.

Rescheduling Requests & Fees

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of embellished nail Academy), provided you contact us no later than 72 hours prior to the training course date by email to our Bookings team. 

Where it is possible to offer reschedule of training, this will be subject to a rescheduling fee of $90 per day. 

We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether rescheduling is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and Embellished nail Academy will be under no obligation to provide any further training or any refund.

If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking another course/s. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where rescheduling may be offered free of charge or at a cost of $90 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:

  • Medical reasons (with a valid medical certificate covering named student/training date). With covid cases, we will need confirmation of confirmed covid case/s in form of medical certificate and sighted copy of notification to/from NZ ministry of health.
  • Compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

In the first instance, please contact our team at regarding your reschedule request (or non-attendance), who will respond within 24/48 working hours.

In the event that Embellished Nail Academy should have to cancel your course for reasons outside of our control; Embellished nail Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. 

The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. 

All courses required to be cancelled/postponed by Embellished nail Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.


Covid-secure measures:

Based on current government guidance, please do not attend our training centres if;

  • You have developed any of the main symptoms of COVID-19 and a high temperature within the 3 days prior to your course date, we would recommend testing for COVID where possible.
  • You have tested positive for COVID-19 within the 3 days prior to your course date. 
  • You have a covid positive household member and are required to isolate.
  • Current government guidance suggests if any of the above apply, you should remain home for 7 days from the onset of symptoms to reduce the risk of spreading the illness.

If any of the above apply, please contact our team at at the earliest opportunity to reschedule your course. Where a positive PCR test result or doctor’s note to confirm illness cannot be provided, the rescheduling fee will apply.

We are maintaining our Covid-secure measures on an ongoing basis for the foreseeable and under the NZ traffic light systems:

  • Following the recommended traffics light system, Students are requires/recommended to continue to wear a face mask when attending our centres for courses and/or assessments (unless medically exempt).
  • Any models attending with students as part of model or assessment days will also be required to wear a face mask (unless exempt).
  • Staff will continue with strict hygiene and cleaning measures to maintain the safety and wellbeing of all who attend our centres.

We thank you for your co-operation with this and hope this will reassure you when attending for training or assessment.

Course Times

Please arrive at the training centre for 10 minutes prior to the course start times. A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring lunch with you, we have microwave and fridge facilities). 

If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving embellished nail Academy certificate for the course.

In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by email: 

Please note a fee of $90 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow sufficient time. All students must attend the full training day from start time to finish. Should you choose or need to leave a course before the approximate end of class, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your diploma.


Certificates are issued by post or if chosen, by email within 5 working days of attending your training course(s) unless you are required to submit portfolio work. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.

Students wishing to purchase a replacement digital certificate or hard copy of their certificate may do so by emailing so that a link can be sent to allow you to process your certificate request charge securely online through our website.

  • Replacement of certificate(s) by email only (digital copy) is charged at $10 per certificate. Certificates as a printed hard copy by post is charged at $20 per certificate. Where purchasing a hard copy replacement certificate at $20 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).
  • Replacement certificates for courses completed more than 2 years ago from today’s date cannot be issued
  • Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.

Online Courses / nail knowledge 

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course.

Students who book a course that contains online components or the nail knowledge diploma through our website will receive an automated email with option for instant self sign-up. All students will receive a full confirmation email within 24/48 working hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). 

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.

Online courses require completion of theory tests. Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. 

During your training

During your training you will usually be required to give and receive treatments. Or you may be required to provide a model or work on a training hand.

Please note courses may be mixed sex groups. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.

Photography / recording of training (both audio or video) is strictly prohibited while in attendance of the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. 

Comprehensive training notes are provided at the time of booking and our Support team are available to assist with any queries after training. 

All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve embellished nail academy certificates. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies).

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Students will need to bring along their own lunch, we have a food venues within our complex, and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Currently we are unable to provide refreshments in line with Covid-secure measures, although toilet and hand washing facilities are always available.


Starter Kits

With the exception of a few classes, our courses include a student kits for you to train with on the day. However, if you are studying for a course that does not provide the kit, you will be required to purchase the recommended products for the aspect of your course

Selected starter kits are available for our students to purchase through our website.  

Contents listed are typical but may vary, dependent on stock levels as required by the supplier. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments. 

Kit orders will only be processed where the student has already booked or attended to complete the relevant training course with embellished nail academy, as we provide kits only for the purposes of training, practice and gaining qualifications to our own students. 

Orders from those who have not completed training with us may be refused and result in cancellation / refund of the kit fee paid.

All kit shortages or damages should be reported by email to within 48 hours of receipt. You will then be advised of the process to receive any shortages, return the kit or for kit collection by the supplier. Please note kit contents is stated as typical contents but may be subject to change or substitution by the supplier without prior notice, for which we are not responsible. 

Returned kits must be sent by recorded post or collection by the supplier will need to be made possible. Refunds or replacements will only be issued upon receipt of the returned kit(s) and confirmation of any reported damages / faults by the supplier in order to confirm and issue the refund. Any kits not found to be as reported may be refunded minus a restocking / return postage fee at the supplier’s discretion.

We exclusively use glitterbels and Embellished nail supply with any one of our training courses with the exception of our Efile class

After your class

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. 

Students are recommended to ensure they put public liability insurance in place before taking on paying clients. 

Students are advised to refer to the Practical Training notes provided with the training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required. 

Qualification Programme Structure

All training should be completed as soon as possible, but within 6 months of date of booking. Case studies should be submitted by email only once fully completed. The portfolio of treatments should be submitted ideally within 20 weeks of completing course to ensure you are working to develop confidence & competence as soon as possible following training. 

The portfolio of treatments is required to demonstrate you have taken time to develop your confidence within your practical skills, to meet the required level to achieve the assessment standards. You will need to source models to complete the portfolio, along with access to products/tools at home to practice. All students must aim to arrange and attend assessments as soon as possible after submitting their portfolio, once notified they are ready to do so.

Case studies can be submitted by email to Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. 

Please note portfolios will only be retained for 20 weeks from submission and after which time will be disposed of through confidential waste. Failure to arrange and attend assessments promptly, will require additional treatments to be submitted to update your portfolio so that we can demonstrate you are continuing to maintain practice and treatment competence.

Written exams are completed online. Students will require access to their own pc or laptop with stable, high speed internet connection in order to complete the nail knowledge written exams. You must pass the written exams before practical assessment days can be booked.

Embellished nail academy will support you with your studies however cannot accept responsibility for learners who fail to complete their qualification(s). Students are responsible for all costs in completing and submitting required work to achieve qualifications.


We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.


For all other enquiries please contact:

For existing student support regarding coursework or assessment related issues/queries:

For all queries relating to existing bookings, cancelling/rescheduling dates, diploma certificates or kits: